Monday, October 31, 2005

MSDN Subscription Transition Update #2

I sent an email to requesting my subscription be transitioned to the biggest, baddest version of Visual Studio 2005, but instead of this problem being resovled, I have to help debug which site is down. Here is the email I got:
Hello Dave, Thank you for contacting Microsoft Customer Service. I understand that you would like to transition your MSDN Universal subscription. I apologize for the inconvenience that you have experienced in accessing the Web site, so that you can transition your subscription. To assist you with your request, I will need to know the following: 1. At what specific Web site are you attempting to transition? 2. Could you let me know what you did step by step? 3. Are you receiving any specific error message? If so, please send me a screenshot of the error. Please press Alt+PrtSc, paste into Word, and attach to your response. I know how important this issue is for you, and look forward to hearing from you soon so I can begin investigating the issue. Thank you, -name omitted to protect the innocent- Microsoft Online Customer Service Representative
The North American Subscription Services that I think I have to hit to transition my subscription is still down. I do have a backup plan. Eric tells me the product key is pre-filled, so John has downloaded the bits and will be personally delivering them tomorrow. I don't think MS ever intended for an employee to hand deliver the bits to me, but I will take it :)